Privacy Policy

This Privacy Policy explains how Livano Agency ("Livano," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit livanoagency.com, contact us, book a call, download a resource, or otherwise interact with our website and services.

Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact information, such as your name, email address, phone number, company name, website, and social profiles.
• Business information you choose to share, such as your current marketing channels, TikTok Shop or affiliate program details, goals, budget range, and growth challenges.
• Booking information submitted through Calendly or similar scheduling tools, such as meeting time, timezone, and answers to intake questions.
• Messages and files you submit through forms, email, or other communication channels.
• Usage data, such as device type, browser, IP address, pages viewed, referring URLs, approximate location, and interactions with our website.

How We Collect Information

We collect information directly from you when you fill out forms, book calls, subscribe to resources, or communicate with us. We also collect limited technical and usage information through cookies, pixels, analytics tools, tags, and similar technologies, including tools such as Google Tag Manager and third-party scheduling or form providers.

How We Use Information

We use personal information to:

• Respond to inquiries and provide requested information.
• Schedule and prepare for calls or strategy sessions.
• Assess whether Livano services are a fit for your brand.
• Deliver resources, updates, and service communications.
• Improve our website, content, marketing, analytics, and user experience.
• Protect our website, business, clients, and users from misuse, fraud, or security issues.
• Comply with legal, tax, accounting, and regulatory obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, understand performance, remember preferences, measure campaigns, and improve our content. You can control cookies through your browser settings. Blocking cookies may affect certain website features, embedded tools, analytics, or booking flows.

How We Share Information

We may share information with service providers and partners who help us operate our website and services, such as hosting, analytics, CRM, email, form, scheduling, security, and professional service providers. We may also share information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money. Some advertising or analytics tools may be considered "sharing" or "targeted advertising" under certain privacy laws.

Third-Party Links and Tools

Our website may link to or embed third-party platforms, including Calendly, social media platforms, analytics providers, and other websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure. We retain information for as long as needed for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations.

International Transfers

Livano works with clients, vendors, and service providers in multiple countries. Your information may be processed in Canada, the United Kingdom, the United States, or other jurisdictions where our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent or opt out of certain marketing communications. To exercise these rights, contact us using the details below.

Marketing Communications

If you receive marketing emails from us, you can unsubscribe using the link in the email or by contacting us. We may still send non-marketing messages related to inquiries, bookings, active services, or legal matters.

Children's Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date and post the revised version on this page.

Contact Us

For questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at [email protected].

Canada Office: 4989 Bd des Sources, Suite 08, Montreal QC H8Y 3E3

UK Office: 120 Poplar High St, London, UK